Cancellation Policy

CANCELLATIONS OR NO-SHOWS

We will do our best not to cancel or re-arrange your appointments and to run to time. We really appreciate you doing the same.

OUR CANCELLATION POLICY

We understand that sometimes you may have to cancel an appointment. Please give us at least 48 hours’ notice, otherwise a cancellation fee of 50% of the cost of your service or treatment will be charged. In the case of a no-show, there will be a 100% fee.

We will take your payment details at the time of booking an appointment with us. If booking online, you will have to acknowledge and understand our terms and conditions, and once the booking is made, this is legally binding.

If you need to cancel, please give us a call on 01892 458579 as soon as possible. Please don’t text, email or put a message on social media.

PAYMENT DETAILS

Before we take your payment details to cover a cancellation charge or a deposit or advance payment, we will confirm:

The service or treatment you have booked.
The salon, location and contact details.
The total price (including any taxes) of the service or treatment booked or how the price will be calculated if an exact price cannot be given.
The time and date of the appointment.

Once again, if booking online, you will have to acknowledge and understand our terms and conditions, and once the booking is made, this is legally binding.

ADVANCE PAYMENTS

We will take payment in full at the time of booking:

for an appointment lasting more than two hours, such as hair colour or
if you missed your last appointment with us.

In case of a late cancellation or no-show, we will keep an amount of the advance payment that genuinely reflects the loss we have suffered as a result of the late cancellation or no-show.

KEEPING TO TIME

If you are running late, we will do our best to fit you in, but we may not be able to provide the full service or treatment. We may offer an alternative treatment but will still charge the original price.

We have the right to refuse any service if the Client is unfit for treatment – i.e. under the influence of alcohol or drugs.

Rudeness and aggressive behaviour are also not accepted, and the Client will be told to leave the Salon immediately.

We will also not accept any new appointments if a Client has previously left without paying, or has an unpaid invoice on their account.

Rosie Baylis Hair